Refund policy

We Stand Behind What We Make

If something’s off, we’ll make it right.

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Returns & Refunds

Refunds are available if:

• You received the wrong item.
• Your product arrives damaged or defective.

Requests must be submitted within 30 days of purchase.
Reach out to us at hello@steelandlily.com and we’ll take care of it.

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Exchanges & Additional Returns

At Steel & Lily, every item is made to order through trusted production partners once your purchase is placed. This allows us to create intentionally, reduce waste, and keep quality at the center of what we do.

Because of the made-to-order nature of our products, we’re unable to accept general returns or exchanges for sizing, buyer’s remorse, or ordering mistakes.

We also understand that real life happens. While we can’t guarantee exceptions in every situation, we believe in treating people fairly. If there’s a problem with your order, please reach out to us at hello@steelandlily.com and we’ll do our best to help.

Thank you for supporting our small business and allowing us to keep building something meaningful.

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Policy Updates

This policy may be updated as we grow.
For the most current version, contact us at hello@steelandlily.com.